GitLab Jira integration
If you need to use Jira to track work that's implemented in GitLab, Jira integrations with GitLab make the process of working across systems more efficient.
This page is about the GitLab Jira integration, which is available in every GitLab project by default, allowing you to connect it to any Jira instance, whether Cloud or self-managed. To compare features with the complementary Jira Development Panel integration, see Jira integrations.
After you set up this integration, you can cross-reference activity in the GitLab project with any of your projects in Jira. This includes the ability to close or transition Jira issues when work is completed in GitLab.
Mention a Jira issue ID in a commit message or MR (merge request) and
- GitLab links to the Jira issue.
- The Jira issue adds a comment with details and a link back to the activity in GitLab.
Mention that a commit or MR resolves or closes a specific Jira issue and when it's merged to the default branch:
- The GitLab MR displays a note that it closed the Jira issue. Prior to the merge, MRs indicate which issue they close.
- The Jira issue shows the activity and is closed or otherwise transitioned as specified in your GitLab settings.
- View a list of Jira issues directly in GitLab (PREMIUM)
For additional features, you can install the Jira Development Panel integration. This enables you to:
- In a Jira issue, display relevant GitLab information in the development panel, including related branches, commits, and merge requests.
- Use Jira Smart Commits in GitLab to add Jira comments, log time spent on the issue, or apply any issue transition.
See the feature comparison for more details.
For an overview, see Agile Management - GitLab-Jira Basic Integration.
Each GitLab project can be configured to connect to an entire Jira instance. That means one GitLab project can interact with all Jira projects in that instance, once configured. Therefore, you do not have to explicitly associate a GitLab project with any single Jira project.
If you have one Jira instance, you can pre-fill the settings page with a default template. See the Services Templates docs.
In order to enable the Jira service in GitLab, you need to first configure the project in Jira and then enter the correct values in GitLab.
Jira Server supports basic authentication. When connecting, a username and password are required. Note that connecting to Jira Server via CAS is not possible. Set up a user in Jira Server first and then proceed to Configuring GitLab.
- The supported Jira versions are
- In order to support Oracle's Access Manager, GitLab sends additional cookies to enable Basic Auth. The cookie being added to each request is
OBBasicAuthwith a value of
To enable the Jira integration in a project, navigate to the Integrations page and click the Jira service.
Select Enable integration.
Select a Trigger action. This determines whether a mention of a Jira issue in GitLab commits, merge requests, or both, should link the Jira issue back to that source commit/MR and transition the Jira issue, if indicated.
To include a comment on the Jira issue when the above reference is made in GitLab, check Enable comments.
Enter the further details on the page as described in the following table.
||The base URL to the Jira instance web interface which is being linked to this GitLab project. E.g.,
||The base URL to the Jira instance API. Web URL value is used if not set. For example,
||Created in configuring Jira step. Use
||Created in configuring Jira step. Use
||Required for closing Jira issues via commits or merge requests. These are the IDs of transitions in Jira that move issues to a particular state. (See Obtaining a transition ID.) If you insert multiple transition IDs separated by
To enable users to view Jira issues inside the GitLab project, select Enable Jira issues and enter a Jira project key. (PREMIUM)
You can only display issues from a single Jira project within a given GitLab project.
WARNING: If you enable Jira issues with the setting above, all users that have access to this GitLab project are able to view all issues from the specified Jira project.
When you have configured all settings, click Test settings and save changes.
Your GitLab project can now interact with all Jira projects in your instance and the project now displays a Jira link that opens the Jira project.
Obtaining a transition ID
In the most recent Jira user interface, you can no longer see transition IDs in the workflow administration UI. You can get the ID you need in either of the following ways:
- By using the API, with a request like
https://yourcompany.atlassian.net/rest/api/2/issue/ISSUE-123/transitionsusing an issue that is in the appropriate "open" state
- By mousing over the link for the transition you want and looking for the "action" parameter in the URL
Note that the transition ID may vary between workflows (e.g., bug vs. story), even if the status you are changing to is the same.
Disabling comments on Jira issues
You can continue to have GitLab cross-link a source commit/MR with a Jira issue while disabling the comment added to the issue.
See the Configuring GitLab section and uncheck the Enable comments setting.
By now you should have configured Jira and enabled the Jira service in GitLab. If everything is set up correctly you should be able to reference and close Jira issues by just mentioning their ID in GitLab commits and merge requests.
Jira issue IDs must be formatted in uppercase for the integration to work.
Reference Jira issues
When GitLab project has Jira issue tracker configured and enabled, mentioning
Jira issues in GitLab automatically adds a comment in Jira issue with the
link back to GitLab. This means that in comments in merge requests and commits
referencing an issue,
PROJECT-7 for example, adds a comment in Jira issue in the
USER mentioned this issue in RESOURCE_NAME of [PROJECT_NAME|LINK_TO_COMMENT]: ENTITY_TITLE
USERA user that mentioned the issue. This is the link to the user profile in GitLab.
LINK_TO_THE_COMMENTLink to the origin of mention with a name of the entity where Jira issue was mentioned.
RESOURCE_NAMEKind of resource which referenced the issue. Can be a commit or merge request.
PROJECT_NAMEGitLab project name.
ENTITY_TITLEMerge request title or commit message first line.
For example, the following commit references the Jira issue with
PROJECT-1 as its ID:
git commit -m "PROJECT-1 Fix spelling and grammar"
Close Jira issues
Jira issues can be closed directly from GitLab by using trigger words in commits and merge requests. When a commit which contains the trigger word followed by the Jira issue ID in the commit message is pushed, GitLab adds a comment in the mentioned Jira issue and immediately closes it (provided the transition ID was set up correctly).
There are currently three trigger words, and you can use either one to achieve the same goal:
PROJECT-1 is the ID of the Jira issue.
Note the following:
- Only commits and merges into the project's default branch (usually
master) close an issue in Jira. You can change your project's default branch under project settings.
- The Jira issue is not transitioned if it has a resolution.
Let's consider the following example:
- For the project named
PROJECTin Jira, we implemented a new feature and created a merge request in GitLab.
- This feature was requested in Jira issue
PROJECT-7and the merge request in GitLab contains the improvement
- In the merge request description we use the issue closing trigger
- Once the merge request is merged, the Jira issue is automatically closed with a comment and an associated link to the commit that resolved the issue.
In the following screenshot you can see what the link references to the Jira issue look like.
Once this merge request is merged, the Jira issue is automatically closed with a link to the commit that resolved the issue.
View Jira issues (PREMIUM)
You can browse and search issues from a selected Jira project directly in GitLab. This requires configuration in GitLab by an administrator.
From the Jira Issues menu, click Issues List. The issue list defaults to sort by Created date, with the newest issues listed at the top. You can change this to Last updated.
Issues are grouped into tabs based on their Jira status.
- The Open tab displays all issues with a Jira status in any category other than Done.
- The Closed tab displays all issues with a Jira status categorized as Done.
- The All tab displays all issues of any status.
Click an issue title to open its original Jira issue page for full details.
Search and filter the issues list
To refine the list of issues, use the search bar to search for any text contained in an issue summary (title) or description.
You can also filter by labels, status, reporter, and assignee using URL parameters. Enhancements to be able to use these through the user interface are planned.
To filter issues by
labels, specify one or more labels as part of the
labelsparameter in the URL. When using multiple labels, only issues that contain all specified labels are listed.
To filter issues by
status, specify the
statusparameter in the URL.
To filter issues by
reporter, specify a reporter's Jira display name for the
author_usernameparameter in the URL.
To filter issues by
assignee, specify their Jira display name for the
assignee_usernameparameter in the URL.
If these features do not work as expected, it is likely due to a problem with the way the integration settings were configured.
GitLab is unable to comment on a Jira issue
Make sure that the Jira user you set up for the integration has the correct access permission to post comments on a Jira issue and also to transition the issue, if you'd like GitLab to also be able to do so. Jira issue references and update comments do not work if the GitLab issue tracker is disabled.
GitLab is unable to close a Jira issue
Make sure the
Transition ID you set within the Jira settings matches the one
your project needs to close an issue.
Make sure that the Jira issue is not already marked as resolved; that is, the Jira issue resolution field is not set. (It should not be struck through in Jira lists.)
CAPTCHA may be triggered after several consecutive failed login attempts
which may lead to a
401 unauthorized error when testing your Jira integration.
If CAPTCHA has been triggered, you can't use Jira's REST API to
authenticate with the Jira site. You need to log in to your Jira instance
and complete the CAPTCHA.